Customer Help
Our team is here to assist.
Common purchase queries answered
Orders and Shipping
Most orders ship in just a few days. Items on back order may take up to 2 weeks, but you will be notified.
Click the “my account” menu and you will have the option of setting up a new account.
You can set and update your shipping address after logging into “my account”
When your item is shipped, you will receive a tracking number. You can also find the information in “my account”
Witztronics.com utilizes 3rd party billing, such as Paypal and Woocommerce. No credit card information is stored on our website.
Witztronics charges tax according to US tax laws. In most cases, customers outside of NC are not charged tax.
We ship to most countries. You can verify during the checkout procedure.
We will use the minimum number of packages allowed by the shipping company selected.
If you need to swap an item
Returns and Exchanges
We have a 7 day return policy and offer a full 1 year warranty.
We carefully process our orders, but if there is an issue please contact customer service for an RMA number.
We test each product before it is shipped, but if there is an issue please contact customer service for an RMA number.
Customer service will provide a return address after issuing an RMA.
Witztronics provides excellent customer service via email. In some cases you may be contacted by the phone number provided.
Immediately contact customer service so that we can make the correction before shipping.
Immediately contact customer service so that we can make the adjustment before shipping. If the item has already been shipped then an RMA will be issued. Refund will be made when the item is received.
We allow backorders on select items. We like to keep lead-times to a minimum on orders received.